Privacy Policies

Privacy Policy – Casual Flex

This Privacy Policy describes how Casual Flex (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website, hosted on Shopify.

Information We Collect

When you visit our site, we collect certain information automatically, including your web browser, IP address, time zone, and information about the pages or products you view. We also collect information about how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

We may also collect information through apps integrated with our store (e.g. Shopify apps for analytics, marketing, customer support, and back-in-stock notifications like AMP Back in Stock).

How We Use Your Information

We use this information to:

  • Process and fulfil your orders, including payment processing, shipping, and returns.

  • Communicate with you about orders, products, and promotions.

  • Provide customer support.

  • Analyse site performance and improve our products and services.

  • Comply with legal obligations and fraud prevention.

Sharing Your Information

We share your personal information with Shopify to operate our online store. Shopify may store and process your data on servers in multiple countries. You can read more about how Shopify handles your information here: Shopify Privacy Policy.

We may also share information with service providers who help us with payment processing, shipping, analytics (e.g. Google Analytics), and marketing.

Cookies & Tracking

We use cookies and similar tracking technologies to make our site work, improve performance, and provide targeted advertising. You can control or delete cookies in your browser settings.

Your Rights

Depending on where you live, you may have rights under data protection laws like the Australian Privacy Act, GDPR (Europe), or CCPA (California). These can include the right to access, correct, delete, or port your personal data, and to object to or restrict processing.

If you wish to exercise these rights, Shopify provides tools for data access and deletion requests: Shopify Data Requests.

Data Retention

We keep your information for as long as needed to provide our services and comply with legal obligations.

Changes

We may update this policy from time to time to reflect changes to our practices or legal requirements. If we make changes, we will notify you by email.

Contact Us

For more information about our privacy practices or if you have questions, contact us at:
Casual Flex
Victoria, Australia

info@casualflex.com.au