Returns & Exchanges
To return an item, place the item securely in its original packaging and the RETURNS FORM it provided, then mail your return to the following address:
Casual Flex
Attn: Returns
11 Piaff Walk
Cranbourne South, Victoria 3977
Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
- Sale items are FINAL SALE and cannot be returned.
- Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice) Orders placed during December, our XMAS returns have been extended until Jan 30th.
- Items must be returned in their original condition. This means the garments must - be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
- Exchanges and returns for online orders can only be processed directly through our online store department.